Refund policy

Holiday Clinics, Private & Group Coaching Sessions

24 hours notice is required for all changes to private and group coaching sessions.  Fees will be charged in full for all cancellations made without the required notice. Every effort will be made to accommodate changes where requested to sessions booked at a time that is mutually suitable.

If full payment has not been made at the time of booking, customers must make payment for sessions within 24 hours of the private or group session taking place. 

No refunds will be issued for non attendance at Holiday Clinics.  Changes to clinic dates will be permitted providing they are made no later than 48 hours prior to the date of the clinic.  If your child is unable to attend and notifies Mark Bradtke Basketball with at least 48 hours notice, a credit will be issued to be used at a future date or across any other Mark Bradtke products or coaching.

Merchandise

We have a 30-day return policy on all Mark Bradtke merchandise, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@markbradtke.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@markbradtke.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@markbradtke.com.au.